Centralized Operations Manager

The Edward M. Kennedy Community Health Center is one of the largest community health centers in Massachusetts serving Worcester, Framingham, Milford and the surrounding communities.  We are a thriving and growing organization, and our team is expanding across sites to support this growth.

We are hiring a Centralized Operations Manager to provide oversight for day-to-day operations and personnel in our Referrals and Insurance Outreach Departments. This role is responsible for the ongoing measurement of efficient and effective operations performance, accuracy of data collection, tracking, and analysis, and implementing strategies to enhance productivity. This position will be based at our Administration Site, in Worcester, Massachusetts. 

As an employer of choice, the Health Center prides itself on its inclusive workplace environment which fosters teamwork, accountability and respect and supports the growth and development of each employee.  We are an equal opportunity employer and embrace the richness of the diversity of our staff and community.  You are a good fit for our team if you’re passionate about helping people live healthier lives and enjoy working in a supportive, team-based environment.

Salary for this Position: $55,000-65,000 Annually 

Essential Functions:

• Hire, train, and supervise staff, providing ongoing coaching and performance evaluations.
• Monitor and adjust operations, programs, and facilities to meet standards.
• Ensure adequate staffing for optimal departmental management and resource use.
• Develop and implement policies, procedures, workflows, and schedules to maximize efficiency.
• Create and analyze performance reports to identify trends and improve operations.
• Generate productivity reports and present recommendations to oversight committees.
• Maintain high staff productivity and customer service for an enhanced patient experience.
• Participate in committees and quality improvement teams, collaborating across departments.
• Assist leadership in compliance with regulatory agencies and accrediting bodies.
• Contribute to the annual budget process with data-driven recommendations.

Education and Experience:

• 4+ years supervisory experience in ambulatory healthcare is preferred.
• 2+ years in Insurance/Payor Management and/or Referrals.
• Knowledge of health center workflows for back-office operations.
• Excellent communication and culturally appropriate customer service skills.
• Patience, flexibility, and adaptability.
• Accurate data entry, clerical, and typing skills.
• Ability to manage multiple assignments in a fast-paced environment.
• Availability to work weekends and holidays.
• Bilingual skills preferred.

Benefits:

• Competitive salary based on related experience
• Medical insurance starts on first day of employment. 
  • Health center pays 80% of medical insurance premiums.
  • Includes coverage for same-sex domestic partners and gender affirming care.
• Generous time off packages
• Dental and Vision insurance
• 403b Retirement Plan with employer match
• Flexible Spending Accounts
• Employee Assistance Program