Edward M. Kennedy Community Health Center, Inc.

Front Desk Reception Supervisor

Primary Care - Framingham, MA - Full Time

Salary Range: $25.00 - $29.00/Hour 
*All Pay Rates are subject to Experience, License or Certification and Location*

Edward M. Kennedy Community Health Center is one of the largest community health centers in Massachusetts serving Worcester, Framingham, Milford and the surrounding communities.  We are a thriving and growing organization, and our team is expanding across sites to support this growth.

The Front Desk Reception Supervisor oversees front desk operations, ensuring accurate registration, efficient workflows, and high-quality service. Supervises staff, provides coverage, resolves issues, and partners with clinical teams to support patient flow. May rotate across roles/sites and serve in a cross-organizational coverage pool to maintain staffing during absences.

Essential Functions:

  • Hire, supervise, train, evaluate and discipline, as needed,  Medical Receptionists or other assigned employees within the assigned department
  • Demonstrate leadership competencies aligned with role and responsibility
  • Apply advanced management skills, including strategic decision-making, cross-functional collaboration, and staff coaching
  • Oversee daily site operations, ensuring compliance with patient workflows (registration, verification, scheduling, payments, EHR/EPM tasks)
  • Supervise staff scheduling, coverage, and daily support (breaks, callouts, leave)
  • Ensure compliance with federal/state regulations and organizational policies
  • Standardize and improve workflows across sites
  • Monitor and report operational metrics, including patient flow and service delays
  • Promote service excellence through data analysis, trend identification, and process improvement

Requirements:

  • At least 4 years of experience in healthcare operations, front-end services, or related administrative roles 
  • Demonstrated leadership ability with experience supporting or supervising team workflows 
  • Strong knowledge of patient registration processes, scheduling, and EHR systems 
  • Ability to manage multiple priorities in a fast-paced environment with attention to detail 
  • Proficient in Microsoft Office and electronic health record (EHR) platforms 
  • Flexibility and willingness to travel to other health center sites as needed 

Benefits:

  • Kennedy Community Health seeks to offer competitive salaries and a comprehensive benefits package.
  • Health benefits start on first day of employment. Company pays 80% of health insurance Premiums.
    • Includes coverage for all individuals and most family types. 
  • Competitive time off packages
  • 403b Retirement Plan
  • Flexible Spending Accounts
  • Employee Assistants Program 100% paid for by employer

Apply: Front Desk Reception Supervisor
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Applicants should omit references to: (1) an arrest, detention, or disposition regarding any violation of law in which no conviction resulted; (2) any convictions which have been sealed, expunged or statutorily eradicated; and (3) a case of delinquency or a child in need of services, which does not result in a complaint transferred to the superior court for criminal prosecution.*
If the answer to the prior question is 'yes' please list the nature of the offense, date of conviction, and dates of incarceration associated therewith. A “yes” answer to the above question will not necessarily disqualify you. Please explain the “yes” answer so that individual circumstances can be considered.
Signature 1:

It is my understanding and agreement that this Application or the granting of an oral interview does not represent a contract of employment or a promise of current or future compensation benefits by the Kennedy Community Health. I understand and agree that, if hired, my employment will be at-will in nature and may be terminated, with or without cause, at any time, by either myself or my employer. I also understand that this written statement supersedes any and all oral representations made by agents or representatives of the Kennedy Community Health.

I understand and agree that, if I am offered employment at the Kennedy Community Health, I will be required to provide evidence of my identity and authorization for employment in the United States prior to commencement of my employment. I further understand that any offer of employment will be contingent upon the Kennedy Community Health's receipt of satisfactory results of a pre-employment assessment and preemployment background check, including references and a CORI check if necessary.*
Signature 2:

I certify that the information on this application, resume, and in any verbal statements are true, complete and correct. I hereby authorize the investigation of my past and present employment, references, education and all data provided by me on this application, in related papers and interviews. I release from all liability all persons, companies, corporations and educational institutions supplying such information. I understand and agree that if I am hired by the Kennedy Community Health and my employment subsequently ends, the Kennedy Community Health may provide information about my employment to persons in response to job reference request, and I hereby consent to such disclosures. I further authorize the Kennedy Community Health to conduct what it considers to be an appropriate check of my background related to my application for employment, including but not limited to, a review of any social media, and release the Kennedy Community Health and its employees and agents from any liability related to such a background check.

I understand and agree with the policy of the Kennedy Community Health to reserve the right to require employees to share day, evening, night, and weekend duties in accordance to the requirements of the department to which they are assigned, and to reassign employees in accordance with the needs of the Health Center.
I understand that false answers, statements or material omissions made by me on this form shall be grounds for denial or employment or discharge, regardless of when discovered by the Kennedy Community Health.*
Human Check*