Edward M. Kennedy Community Health Center, Inc.

Community Health Worker - C3 Care Management

Social Services - Worcester, MA - Full Time

Salary for this position: $18.00 - $21.00/Hour
*All Pay Rates are subject to Experience, License or Certification and Location*

Edward M. Kennedy Community Health Center is one of the largest community health centers in Massachusetts serving Worcester, Framingham, Milford, and the surrounding communities.  We are a thriving and growing organization, and our team is expanding across sites to support this growth.

We are currently hiring a Community Health Worker – C3 Care Management based in Worcester. As part of the care management team, the Community Health Worker (CHW) supports individuals with complex or chronic conditions who face barriers to care. The role is flexible and changes day-to-day to meet members’ needs. Outreach may be done by phone or in person in various settings, including the community, homes, facilities, or the health center.

As an employer of choice, our inclusive workplace environment fosters teamwork, accountability and respect and supports the growth and development of each employee.  We are an equal opportunity employer and embrace the richness of the cultures of our staff and community.  You are a good fit for our team if you’re passionate about helping people live healthier lives and enjoy working in a supportive, team-based environment.

Essential Functions:

  • Engages members and caregivers in care management under guidance of C3 ACO providers, developing outreach plans and using various methods to connect with individuals and groups.

  • Builds trusting relationships with members, families, and care teams; shares resources, referrals, and community insights to support health goals and improvement efforts.

  • Gathers and combines information from multiple sources to better understand clients, their families, and their community needs.

  • Addresses barriers such as language or cultural challenges, and coaches members toward personal and clinical goals.

  • Assists with scheduling appointments, completing SDOH screenings, coordinating care transitions, supporting referrals, and ensuring appropriate follow-up.

  • Helps members access community and government programs, including completing paperwork for benefits such as Medicaid, food and nutrition services, housing, and transportation.

  • Participates in integrated care team meetings and maintains required documentation, reporting, and record-keeping.

Required Qualifications:

  • Minimum 1 year of work or volunteer experience in human services or healthcare with demonstrated knowledge of or ability to work with the targeted community.
  • Basic knowledge of Microsoft Office and ability to learn the health center’s Electronic Medical Record and other applications.
  • Excellent written and oral communication skills.
  • Successful completion of the CHW core competency training within 2 years of employment.

Benefits:

  • Competitive salary based on related experience
  • Medical insurance starts on the first day of employment. 
    • Health center pays 80% of medical insurance premiums.
    • Includes coverage for all individuals and most family types. 
  • Generous time off packages
  • Dental and Vision insurance
  • 403b Retirement Plan with employer match
  • Flexible Spending Accounts
  • Employee Assistance Program
Apply: Community Health Worker - C3 Care Management
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Have you ever been convicted of a felony?

Applicants should omit references to: (1) an arrest, detention, or disposition regarding any violation of law in which no conviction resulted; (2) any convictions which have been sealed, expunged or statutorily eradicated; and (3) a case of delinquency or a child in need of services, which does not result in a complaint transferred to the superior court for criminal prosecution.*
If the answer to the prior question is 'yes' please list the nature of the offense, date of conviction, and dates of incarceration associated therewith. A “yes” answer to the above question will not necessarily disqualify you. Please explain the “yes” answer so that individual circumstances can be considered.
Signature 1:

It is my understanding and agreement that this Application or the granting of an oral interview does not represent a contract of employment or a promise of current or future compensation benefits by the Kennedy Community Health. I understand and agree that, if hired, my employment will be at-will in nature and may be terminated, with or without cause, at any time, by either myself or my employer. I also understand that this written statement supersedes any and all oral representations made by agents or representatives of the Kennedy Community Health.

I understand and agree that, if I am offered employment at the Kennedy Community Health, I will be required to provide evidence of my identity and authorization for employment in the United States prior to commencement of my employment. I further understand that any offer of employment will be contingent upon the Kennedy Community Health's receipt of satisfactory results of a pre-employment assessment and preemployment background check, including references and a CORI check if necessary.*
Signature 2:

I certify that the information on this application, resume, and in any verbal statements are true, complete and correct. I hereby authorize the investigation of my past and present employment, references, education and all data provided by me on this application, in related papers and interviews. I release from all liability all persons, companies, corporations and educational institutions supplying such information. I understand and agree that if I am hired by the Kennedy Community Health and my employment subsequently ends, the Kennedy Community Health may provide information about my employment to persons in response to job reference request, and I hereby consent to such disclosures. I further authorize the Kennedy Community Health to conduct what it considers to be an appropriate check of my background related to my application for employment, including but not limited to, a review of any social media, and release the Kennedy Community Health and its employees and agents from any liability related to such a background check.

I understand and agree with the policy of the Kennedy Community Health to reserve the right to require employees to share day, evening, night, and weekend duties in accordance to the requirements of the department to which they are assigned, and to reassign employees in accordance with the needs of the Health Center.
I understand that false answers, statements or material omissions made by me on this form shall be grounds for denial or employment or discharge, regardless of when discovered by the Kennedy Community Health.*
Human Check*